We are here to assist you. Contact us for information or questions regarding:

  • Size and fit advice
  • Items or sizes no longer available
  • Detailed product information
  • Delivery questions
  • Exchange and return inquiries
  • Special orders
  • Styling consultations, private appointments, consignments, and special services

Please email us at




Big Lives' has very limited availability on our collections. If an item or size you're interested in is sold out, please email and we will do our best to source the item for you (or suggest alternative options).




Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax will be calculated on the total merchandise value. Shipping charges will be displayed on the Order Summary page.

Ground shipping is free within the US and Canada. Additionally, we offer same-day delivery within New York City for a flat fee of $50. Same-day orders must be placed before 4pm EST. 

All orders ship from our warehouse within 24 hours of being placed. 

Big Lives insures each purchase during the time it is in transit until it is delivered to you. At checkout when choosing shipping option, you are able to select whether you’d like to sign for your delivery. At this point, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Big Lives and transfer of responsibility in the same way.

Domestic Shipping Rates
Ground  -  FREE
Same-day NYC - $50

International Rates
We currently do not ship outside of the US and Canada. That said, we are happy to work with you directly to coordinate special deliveries. Please email to inquire.

Tracking Your Order
Upon the completion of your order, you will receive an email or text message confirmation outlining the details of your order.




Returns & Exchanges
We honor returns and exchanges within 14 days of when you receive your items. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original garment tags.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return & Exchange Shipping Instructions
If you need to return or exchange an item within the 14 day policy period, please send us an email at We will email you a return label and deduct the price of ground shipping from your refund. Return shipping on exchanges is free.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Please contact client services by emailing if you have any further questions. 




      Big Lives' emerging designers operate with diverse production processes and patterns. Many pieces are constructed or finished by hand. Sizing and fit are approximate and may vary by designer. Each product page has a description which includes a sense of how the fit runs, and/or what size the model is wearing to help you gauge which size is best for you. Also refer to size charts below.

      Women's Ready-to-Wear Conversion Chart

      SIZE  |  USA  |  EU  |  WAIST 

        XS   |     0    |   34  |  24-25"

         S    |   2-4   |   36  |  25-26"

         M   |   6-8   |   38  |  27-28"

         L    |    10    |   40  |  29-30"

      Women's Shoes Conversion Chart

      USA  |  EU

         5    |  36

         6    |  37

         7    |  38

         8    |  39

         9    |  40

       10    |  41

      If your size is not listed as available, please email and we will do our best to source it for you.




      Big Lives accepts the following forms of payment:

      • Visa
      • Mastercard
      • American Express
      • Discover
      • Diner's Club
      • Jcb
      • PayPal




      Big Lives curates emerging designers in seasonal collections. We source beautiful homes as backdrops for unique pop up events.

      We believe retail isn’t dead - it’s dusty. Shopping is best done in person, where you discover the heart of a brand. But transacting is most convenient online. Big Lives is building the future of retail through an experience that is both inspiring and seamless.

      We are looking for people passionate about Big Lives’ vision with exceptional field expertise, creative drive, and high awareness of fashion and retail industries.


      Open Positions

      Social Media & eCommerce Intern
      Sales & Partnerships Intern
      Designer Relations Intern

      Please email your resume and detail your specific interest.



      This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

      When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

      We collect Device Information using the following technologies:
      - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
      - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
      - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

      Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

      When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

      We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
      - Communicate with you;
      - Screen our orders for potential risk or fraud; and
      - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

      We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

      We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

      Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

      As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

      You can opt out of targeted advertising by using the links below:
      - Facebook:
      - Google:
      - Bing:

      Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

      Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

      If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

      Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

      When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

      We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

      The Site is not intended for individuals under the age of 18.

      For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at or by mail using the details provided below:

      Big Lives
      Re: Privacy Compliance Officer
      470 MacDonough Street Brooklyn New York US 11233